Customer Service

Regular Business Hours: 8:00 am – 4:00 pm

 

We’re sorry to hear you’re having trouble with your home.

Our aim at Holt Homes is to provide friendly and timely service for all warrantable items as defined by the provisions listed in your 2-10 Warranty Handbook.

If you are experiencing a life or fire emergency, please dial 911.

If your concern is regarding an electrical, plumbing, HVAC emergency or is an issue that is worsening with continued use – stop reading and give us a call directly at 360-787-7411.

 


Warranty Requests

Please submit your warranty request using the form below to request service* for the following items:

  • Service calls for items identified within 30 days of closing
  • Scheduling your one-time courtesy grout, caulk, paint, and drywall touch-up**
  • Setting an appointment for your one-year warranty review
    Please note: The first appointment will be investigative to determine needs for warrantable items (i.e. materials and trades), subsequent visits will be necessary to complete the required repairs. All other warrantable items should be tracked in your maintenance manual and submitted via this form during your 1-year review.

Submit request

Don’t be shy about being specific about the issues you are experiencing. The more detail you can share, the more equipped we will be to provide a speedy resolution. For appliance concerns, please include the model and serial number.

* Materials availability, ability to access your home, trade partner scheduling, and other extenuating circumstances (i.e. severe weather, COVID-19) may impact the speed at which we are to bring resolution to your issue.

** It is common for these items to crack multiple times inside the first full year as the house settles. We recommend waiting for your 1-year review to allow seasonal expansion and contraction of your home. After the first year, these will become regular Homeowner Maintenance Items.