Congrats on your new home!

We’re thrilled to have you as a part of the Holt family. You can find all sorts of information about homeownership, maintenance techniques, warranty details, and more right here on our website. Here’s some info to get you started on your Holt Homeowner journey.

Your First Year

As you get acquainted with your new home and familiarize yourself with the resources we provide, we’ll already be underway with the first-year process. Rest assured, we’ll periodically check-in with you to make sure everything is operating as intended and answer any questions you may have about your home.

During your first year, we recommend keeping a list of all the warrantable items you’d like addressed at your 1-year service appointment. You can find out what’s covered using the warranty manual in our Resource Hub.

What to expect

  • 30-Day Check-in

    30 days after you move-in to your new home, we’ll reach out to see how everything’s going, answer any questions you may have, and take note of any issues that you’d like addressed.

  • 45-Day Survey

    At 45 days, we’ll send you an optional survey where you can talk about your experiences with our team and provide any feedback for future improvements.

  • 1-Year Warranty Review

    At the end of your first year in your home, we’ll schedule an appointment with you to have one of our expert customer care technicians come in and perform a one-time courtesy grout, caulk, paint, and drywall touch-up.

  • 1-Year Survey

    After your one-year check in, we’ll send you an additional survey (similar to your 45-day survey) to rate your warranty experience and to see how your first year went!

Maintenance Checklist

Having trouble keeping track of all your maintenance tasks? Download this printable copy of your Holt Home Maintenance Checklist to help make sure you’re staying on top of it all!

Download Maintenance Checklist >>>

One-Year Fit & Finish Performance Guarantee

We offer all Holt Homeowners a one-time courtesy grout, calk, paint, and drywall touch-ups as part of our one-year Fit & Finish performance guarantee.

Find out what else is covered by visiting our Warranty Page.

WARRANTY PAGE >>>

Customer Care

Something not quite right in your new home?

Make a request