Our Warranty Partner

2-10 Homeowners Warranty

Every Holt home comes with a Builder Backed Warranty Program provided by the 2-10 warranty company.

Holt will service your warranty claims under the coverage period directly. However, the 2-10 company does offer a few handy additional resources. Log in now through 2-10 to access more.

Submit a Warranty Request >>>

2-10 Homeowner Portal

Homeowners will need to log in through 2-10 to access additional benefits

1-Year Workmanship Warranty

Quality is important, especially in your new home. Your workmanship warranty establishes the standards applicable to the fit, finish materials used in the construction of your home. Commonly used across industries, fit refers to how well the parts of the finished product come together and finish refers to the completeness of work.

What’s Covered:
Roof covering, cabinets, countertops, door panels, exterior siding, hardwood floors, ceramic tile, drywall, interior trim, carpet, paint, and fireplace.

1-Year Distribution System Warranty

You will rarely see behind the walls of your new home, but essential functions such as electrical, plumbing, and mechanical systems are working behind the walls. Your distribution systems warranty establishes the standards for your homes electrical, plumbing, and mechanical systems.

What’s Covered:
Supply piping, waste piping, ductwork, and electrical wiring.

10-Year Structural Warranty

Structural defects are extremely rare, but it’s always best to protect your home regardless and offer a set process to resolution. Your included Structural Warranty protects and addresses the designated load-bearing elements in your home for up to 10 full years after closing. Structural warranties offer valuable protection by defining coverage, setting clear expectations and providing support and guidance should a defect occur.

What’s Covered:
Roof Framing systems, load-bearing walls and partitions, beams, columns, footings and foundation systems, floor framing systems, girders, lintels, and masonry arches.

*Icons and descriptions courtesy of 2-10 Home Buyers Warranty

Maintenance Checklist

Having trouble keeping track of all your maintenance tasks? Download this printable copy of your Holt Home Maintenance Checklist to help make sure you’re staying on top of it all!

FAQ Warranty Items

Do I have to wait for my 1-year check-in to submit a claim?

You don’t have to wait a year to submit a claim if something important comes up but it is best to wait the full 1-year period before your check-in to give any needed repairs enough time to appear while your house is settling. For emergency repairs (electrical, plumbing, or HVAC) call the daytime Customer Care Team at 360.892.0514, for after hours requests please call our emergency line at 360.787.7411.

How do I get help with emergency items?

For urgent home repair requests, please call the daytime Customer Care Team at 360.892.0514. If it’s after regular business hours and you are experiencing house electrical loss, plumbing leaks, or loss of heat/AC, you can call Holt’s Emergency Line at 360.787.7411. Find more information on our emergencies article along with instructions for usage.

How do I submit a warranty claim?

The best way to file a claim is to submit a Warranty Request Form online on the Holt website. After doing so, you will receive an automatic response that your submission is being reviewed and has been assigned a ticket number.

In about 3-5 business days, the Holt Customer Care Team will reach out to you to schedule an inspection for your claim. They will help determine how it fits within the policies of your warranty and assess which materials and trades are needed to make the repair(s).

If the item is eligible for service, Holt will move forward with repairs. If the item is not covered, Holt will do its best to suggest an alternative solution, whether that’s recommending an industry professional or providing expert advice.

How do I find out if a DIY project will void my warranty?

For questions about your DIY project, contact the warranty administrator at:
Phone – 855.429.2109
Email – warrantyadministration@2-10.com
Homeowner portal – 2-10.com/homeowner