Customer Care

Regular Business Hours: 8:00 am – 4:00 pm, Monday – Friday*

Need Immediate Assistance?

If you’re experiencing an emergency – such as loss of electrical power to more than half your home, an active water leak, or no heat when the outside temperature is below 45°F, our support team is available at: 

  • Portland Metro, Southwest WA & Puget Sound: (360) 787-7411
  • Southern Oregon Area: (541) 816-1819

Appliance Support 

Looking for appliance assistance? These items come with manufacturer warranties. Please contact them directly:

  • Frigidaire / Electrolux  – (855) 224-4987
  • GE Appliances – (800) 432-2737
  • Whirlpool / KitchenAid – (877) 947-4334

 

Remember: For EMERGENCIES such as loss of electrical power to more than half your home, an active water leak, or no heat when the outside temperature is below 45°F, our support team is ready to help:

  • Portland Metro, Southwest WA & Puget Sound: (360) 787-7411
  • Southern Oregon Area: (541) 816-1819

 

Warranty Requests

Please submit your warranty request using the form below for the following items:

  • Service calls for items identified within 30 days of closing
  • Scheduling your one-time courtesy grout, caulk, paint, and drywall touch-up**
  • Setting an appointment for your one-year warranty review

 

Please note: The first appointment will be investigative to determine needs for warrantable items (i.e. materials and trades). Additional visits will be necessary to complete the required repairs. All other warrantable items should be tracked in your maintenance manual and submitted via this form during your 1-year review.

The more details provided, the faster we can help!

Submit Your Request

When describing your warranty needs, please include: Specific locations (which, room, wall, etc), When you first noticed the issue, Any photos that show the problem, Previous attempts to address the concern

*TIMING NOTE: Materials availability, home access, trade partner scheduling, and weather conditions may impact resolution times. 

**SETTLING INFORMATION: It is common for drywall, paint and caulk to need multiple repairs as your home settles during the first year. We recommend addressing these during your 1-year review rather than multiple individual repairs.  Homeowner Maintenance Items.