The best way to file a claim is to submit a Warranty Request Form online on the Holt website. After doing so, you will receive an automatic response that your submission is being reviewed and has been assigned a ticket number.

In about 3 – 5 business days, the Holt Customer Care Team will reach out to you to schedule an inspection for your claim. They will help determine how it fits within the policies of your warranty and assess which materials and trades are needed to make the repair(s).

If the item is eligible for service, Holt will move forward with repairs. If the item is not covered, Holt will do its best to suggest an alternative solution, whether that’s recommending an industry professional or providing expert advice.

The best way to file a claim is to submit a Warranty Request Form online on the Holt website. After doing so, you will receive an automatic response that your submission is being reviewed and has been assigned a ticket number.

In about 3-5 business days, the Holt Customer Care Team will reach out to you to schedule an inspection for your claim. They will help determine how it fits within the policies of your warranty and assess which materials and trades are needed to make the repair(s).

If the item is eligible for service, Holt will move forward with repairs. If the item is not covered, Holt will do its best to suggest an alternative solution, whether that’s recommending an industry professional or providing expert advice.

You don’t have to wait a year to submit a claim if something important comes up but it is best to wait the full 1-year period before your check-in to give any needed repairs enough time to appear while your house is settling. For emergency repairs (electrical, plumbing, or HVAC) call the daytime Customer Care Team at 360.892.0514, for after hours requests please call our emergency line at 360.787.7411.

For urgent home repair requests, please call the daytime Customer Care Team at 360.892.0514. If it’s after regular business hours and you are experiencing house electrical loss, plumbing leaks, or loss of heat/AC, you can call Holt’s Emergency Line at 360.787.7411. Find more information on our emergencies article along with instructions for usage.

The best way to file a claim is to submit a Warranty Request Form online on the Holt website. After doing so, you will receive an automatic response that your submission is being reviewed and has been assigned a ticket number.

In about 3-5 business days, the Holt Customer Care Team will reach out to you to schedule an inspection for your claim. They will help determine how it fits within the policies of your warranty and assess which materials and trades are needed to make the repair(s).

If the item is eligible for service, Holt will move forward with repairs. If the item is not covered, Holt will do its best to suggest an alternative solution, whether that’s recommending an industry professional or providing expert advice.

Ideally, you’ll want to have this done before temperatures dip down below freezing. Once your system and pipes are free of water, you can turn off your irrigation timers, remove the hose from the hose bib, add hose bib covers to your outdoor faucets and wrap your backflow to avoid freezing pipes. Learn more on our blog about winterizing your home on our blog or watch our video.

It’s important to remember that your hose bib is separate from your irrigation. The shut-off for that system is off to the side of the front yard near the sidewalk. Check out our video on irrigation for more info.

Right before that first rainstorm kicks in, be sure to shut off your irrigation systems—no sense in watering your lawn if mother nature already does it for you! You’ll also want to make sure you drain your outdoor faucets and irrigation system, as well as add covers to your spigots to prevent your pipes from freezing/bursting during the colder months. Learn more on our blog about winterizing your home on our blog or watch our video.

Yes, you should block foundation vents in the winter. Purchase foam blocks from your local home improvement store and block the foundation vents from the outside. Learn more on our blog about winterizing your home on our blog or watch our video.

If you belong to an HOA, the maintenance crew might manage this for you, so be sure you’re aware who deals with your system.
As for fertilizing your lawn, Holt recommends you fertilize your yard in the spring season. To reduce the chance of burning the lawn, a spring/starter, slow release formulation is the safest option. Depending on the time of year, temperature and amount of shade or sun in the yard, you’ll want to adjust the amount of water your system is providing. This means more water in the summer, less in the spring and fall, none in the winter. To learn more, watch our video about irrigation basics.

We leave the manual open in a kitchen drawer at the time of the walkthrough. It should give step-by-step instructions. Up on the unit in the garage, there is a small reset button that if held in will reset all remotes and delete all codes. If you just tap the button a light will flash and allow you to add a button, car code, or wall code.

Contact our Customer Care team to ask about the stain color of your fence.

Visit any Sherwin Williams paint store, give them your address, and they’ll get you the exact color and paint types used in every part of your home. Learn more about drywall maintenance on our blog or watch our video.

For questions about your DIY project, contact the warranty administrator at:
Phone – 855.429.2109
Email – warrantyadministration@2-10.com
Homeowner portal – 2-10.com/homeowner